Privacy Policy

Last updated: June 2026

Introduction

Vivid Brilliance Ltd respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or engage our services.

Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact details when you submit enquiry forms
  • Email addresses for correspondence
  • Project details and site information you share during consultations
  • Communication preferences

We also collect certain information automatically when you visit our website:

  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Referring website addresses

How We Use Your Information

We use collected information for the following purposes:

  • Responding to your enquiries and providing requested information
  • Arranging site visits and consultations
  • Preparing project proposals and quotations
  • Managing ongoing projects and client relationships
  • Improving our website and services
  • Complying with legal obligations

Legal Basis for Processing

We process your personal data based on:

  • Your consent when you submit forms or contact us
  • Contractual necessity when providing services
  • Legitimate interests in operating our business and improving our services
  • Legal obligations under UK law

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Professional advisors (solicitors, accountants, insurers) when necessary
  • Contractors and specialists working on your project
  • Regulatory authorities when legally required

All third parties are required to maintain the confidentiality of your information and use it only for specified purposes.

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Project-related information is typically retained for seven years after project completion. Enquiry information from prospects who do not become clients is retained for two years.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to processing of your data
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, contact us at [email protected].

Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption of sensitive data, and restricted access to personal information.

Cookies and Tracking

Our website uses cookies to enhance functionality and analyze usage. For detailed information about our cookie practices, please see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.

Contact Information

For questions about this privacy policy or our data practices, contact:

Vivid Brilliance Ltd
Hawthorn House
17 Oakfield Road
Bristol BS8 2BG
United Kingdom
Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately. Visit ico.org.uk for more information.